Rubbish Removal Catford Terms of Service
These Terms and Conditions set out the basis on which Rubbish Removal Catford provides rubbish removal and waste collection services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Rubbish Removal Catford, the provider of rubbish removal and waste collection services.
1.2 "Customer" means the individual, business, organisation or other party requesting or receiving services from the Company.
1.3 "Services" means the rubbish removal, waste collection, clearance, loading, transportation and related services provided by the Company.
1.4 "Waste" means any items, materials, junk, rubbish or refuse collected and removed by the Company as part of the Services.
1.5 "Site" means the property, premises or location from which the Waste is to be collected or where Services are to be provided.
2. Scope of Services
2.1 The Company provides rubbish removal and waste collection services for domestic, commercial and other customers within its service areas, including Catford and surrounding districts, subject to availability.
2.2 The Services may include collection of household waste, bulky items, garden waste, light construction debris and other non-hazardous materials as agreed at the time of booking.
2.3 The Company does not remove certain types of waste, including but not limited to: asbestos, clinical or medical waste, certain chemicals, pressurised containers, explosives, and other hazardous or prohibited materials under applicable waste regulations.
2.4 The precise scope of Services for each booking, including the type and approximate quantity of Waste to be removed and any access requirements, will be agreed with the Customer during the booking process.
3. Booking Process
3.1 Bookings for Services may be made by telephone, email or other methods offered by the Company from time to time.
3.2 When placing a booking, the Customer must provide accurate and complete information, including but not limited to: the Site address, contact details, type and estimated volume or weight of Waste, any parking or access restrictions, and any special instructions relevant to the collection.
3.3 The Company will provide an indicative quote based on the information supplied. This quote may be subject to change if, upon arrival, the actual Waste volume, type, access conditions or other circumstances differ from those described by the Customer.
3.4 A booking is only regarded as confirmed once the Company has acknowledged the booking and, where applicable, received any required deposit or pre-payment.
3.5 The Customer must ensure that an authorised person is present at the Site at the agreed time of collection, unless the Company has agreed in advance to carry out the Services in the Customer's absence.
4. Estimates and Pricing
4.1 All prices are provided in pounds sterling and are exclusive of any applicable taxes unless otherwise stated.
4.2 Any quote or estimate given prior to attendance at the Site is based on the information provided by the Customer and does not constitute a binding price until the Waste has been inspected on arrival.
4.3 The final price for the Services will be determined by factors such as the actual volume or weight of Waste collected, the time required to complete the job, any additional labour, and any supplementary charges (for example, parking fees or congestion charges where applicable).
4.4 If, upon arrival, the Company reasonably considers that the Waste or the Site conditions are substantially different from those described, the Company may revise the quoted price. The Customer will be informed of the revised price before work proceeds, and may choose to accept the new price or decline the Services, in which case a call-out or cancellation fee may apply.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, payment is due in full upon completion of the Services on the day of collection.
5.2 The Company accepts payment by cash, debit or credit card, bank transfer, or other methods specified by the Company from time to time.
5.3 For business customers and account holders, payment terms may be agreed separately. In the absence of such agreement, invoices are payable within 14 days of the invoice date.
5.4 If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate permissible under UK law, accruing daily until payment is received in full.
5.5 The Customer is responsible for any bank charges, card processing fees or other charges associated with making payment, where applicable.
5.6 The Company reserves the right to withhold or suspend Services where payment for previous Services is overdue.
6. Cancellations and Rescheduling
6.1 The Customer may cancel or reschedule a booking by giving reasonable notice to the Company.
6.2 If the Customer cancels more than 24 hours before the scheduled collection time, any deposit paid may be refunded or applied to a future booking at the Company's discretion.
6.3 If the Customer cancels within 24 hours of the scheduled collection time, or fails to provide access to the Site at the agreed time, the Company reserves the right to charge a cancellation fee or a call-out fee to cover costs incurred, including travel and lost time.
6.4 In the event of adverse weather conditions, access issues, vehicle breakdown, staff illness, or other circumstances beyond the Company's reasonable control, the Company may need to cancel or reschedule a booking. In such cases, the Company will use reasonable efforts to notify the Customer and arrange an alternative time. The Company will not be liable for any losses arising from such cancellation or delay, except to refund any pre-payment for Services not provided.
7. Customer Obligations
7.1 The Customer must ensure that the Site is safe, accessible and suitable for the provision of the Services.
7.2 The Customer must provide clear instructions as to which items are to be removed. The Company shall not be responsible for removing items in error where they were not clearly identified as Waste by the Customer.
7.3 The Customer must ensure that all Waste to be collected is presented in a manner that allows for safe handling and loading. Sharp, broken or heavy items must be identified and, where reasonably possible, secured or contained.
7.4 The Customer must inform the Company of any items that may be hazardous, delicate, unusually heavy, or otherwise require special handling.
7.5 If necessary permits, permissions or parking arrangements are required for the provision of the Services, the Customer is responsible for obtaining them, unless otherwise agreed in writing.
8. Access and Parking
8.1 The Customer must provide reasonable and safe access to the Site for the Company's staff and vehicles for the duration of the Services.
8.2 The Customer must inform the Company in advance of any parking restrictions, limited access, height restrictions, or other constraints that may affect the provision of the Services.
8.3 Any parking charges, fines or penalties incurred as a direct result of inadequate information or instructions provided by the Customer may be charged to the Customer.
9. Waste Regulations and Environmental Compliance
9.1 The Company operates in accordance with relevant UK waste management legislation and regulations, and will use licensed disposal, transfer and recycling facilities as required by law.
9.2 The Customer confirms that the Waste presented for collection is not hazardous or prohibited and that the Customer has the right to dispose of the Waste.
9.3 If any Waste collected is subsequently found to be hazardous, contaminated, unlawful or in breach of these Terms, the Customer shall be responsible for any additional costs, fines, penalties or liabilities incurred by the Company in handling, transporting or disposing of such Waste.
9.4 The Company aims, where reasonably practicable, to minimise the amount of Waste sent to landfill by using appropriate recycling and recovery methods, but does not guarantee that any particular item will be recycled.
10. Title and Risk
10.1 Ownership of Waste transfers from the Customer to the Company at the point the Waste is loaded onto the Company's vehicle, subject to any applicable waste regulations.
10.2 The Company reserves the right to refuse collection of any items that it reasonably believes to be hazardous, unlawful, unsafe to handle, or otherwise not in accordance with these Terms or applicable regulations.
11. Liability and Limitations
11.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any loss or damage arising from inaccurate or incomplete information provided by the Customer.
11.2 The Customer is responsible for protecting or removing any items that may be damaged during the normal course of rubbish removal, including but not limited to floor coverings, decorations, ornaments or fragile items near the working area.
11.3 The Company shall not be liable for any indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity arising out of or in connection with the provision of the Services.
11.4 Nothing in these Terms shall exclude or limit the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
11.5 Subject to the preceding clause, the Company's total aggregate liability to the Customer arising out of or in connection with any single booking shall be limited to the total charges paid or payable by the Customer for that booking.
12. Insurance
12.1 The Company maintains appropriate public liability and, where applicable, employer's liability insurance in connection with its rubbish removal and waste collection activities.
12.2 Copies of insurance details may be made available to the Customer upon reasonable request.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should notify the Company as soon as reasonably practicable, ideally within 24 hours of the Services being carried out.
13.2 The Company will investigate any complaint promptly and will seek to resolve the matter by repair, re-service, partial refund or other appropriate remedy, taking into account the circumstances and the extent of any fault attributable to the Company.
14. Data Protection and Privacy
14.1 The Company collects and processes personal data about Customers for the purposes of providing Services, administering bookings, and managing accounts.
14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to protect such data against unauthorised access, loss or misuse.
14.3 The Customer consents to the Company using their contact details to communicate about current or future bookings and, where permitted by law, to inform them about related services. Customers may opt out of marketing communications at any time.
15. Variations to Terms
15.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to Customers.
15.2 The Terms applicable to a particular booking will be those in force at the time the booking is confirmed.
16. Assignment
16.1 The Company may assign, transfer or subcontract its rights and obligations under these Terms in whole or in part, provided that this does not materially reduce the level of service provided to the Customer.
16.2 The Customer may not assign or transfer their rights or obligations under these Terms without the prior written consent of the Company.
17. Severability
17.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
18.1 These Terms, together with any written quotation, invoice or schedule provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or arrangements.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
19.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services, whether contractual or non-contractual.
By booking or using rubbish removal and waste collection services from Rubbish Removal Catford, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
